Manager, Quality Resources in Seattle, WA

MANAGER, QUALITY RESOURCES Transfusion Services Job #6553 - Seattle (First Hill) We are seeking an experienced Manager to provide proactive leadership for the quality, customer service, education, and staff development processes within the Transfusion Service (TS). Collaborating with TS Director and other department and Blood Center management, this position plans, directs, and executes relevant goals from the Transfusion Medicine Program strategic plan. Most time in this newly created position is expected to be spent in managing the department’s quality programs. Responsibilities will include maintaining overall compliance through the communication of new and updated regulations and standards applicable to the manufacture and issue of blood components, serving as a liaison for FDA laboratory inspections and developing timely responses, maintaining the Transfusion Service Quality plan, error occurrence management and coordinating preventive and corrective actions, collecting and reporting error trend data. Using A3 planning methods and Lean Principles, the Manager will recommend and participate in the development of process improvements based on data collected from error monitoring, external inspections and internal audits; facilitating improvement initiatives to their completion. Additionally, the Manager will develop an annual customer service plan for Transfusion Medicine Program, liaise with Business Development department to ensure TS representation in account management, employ appropriate tools to assess customer satisfaction and predict their future needs, coordinate with the Transfusion Safety Office and medical staff to provide support to hospitals, and facilitate the customer Intersecting Circles of Quality (ICQ) meetings for PSBC. In the area of Education and Development, responsibilities will include constructing an annual department plan, overseeing agreements with external educational affiliates, assuring training systems and programs are meeting the needs of the TS department and customers and supporting training on relevant quality topics. The Manager will directly and indirectly supervise staff in areas of Quality, Customer Service and Education & Development in TS. The requirements include